Draft document, to be reviewed by a lawyer before the service goes live.
Service publisher
- Company name
- [to be completed]
- Address
- [to be completed]
- Registration
- [to be completed]
- Contact
- [to be completed]
1. Purpose
These terms govern the use of the Sila service, customer relationship management software available online.
2. Creating a workspace
The person creating a workspace for a company declares that they are authorized to do so. They become its administrator and can invite other users.
3. Accounts and security
Each user is responsible for keeping their credentials confidential. Two-factor authentication is recommended. Any suspicious use must be reported without delay.
4. Customer data
Data entered in a workspace belongs to the customer company, which is responsible for it. The publisher processes it only to provide the service.
5. Acceptable use
It is forbidden to use the service for unlawful activities, to store unlawful content or to try to access other customers' data.
6. Availability
The publisher uses reasonable means to keep the service available, without guaranteeing that it will never be interrupted (maintenance, incidents).
7. Suspension and termination
A workspace may be suspended in case of breach of these terms or non-payment. The customer can export their data before their workspace is closed.
8. Liability
The publisher's liability is limited to direct and proven damage, within the limits set by applicable law.
9. Governing law
The governing law and competent court will be specified when this document is legally reviewed.